Submitted by Amber Bettinger-Lytle, Adoray Home Health & Hospice
BALDWIN, WI – Adoray Home Health & Hospice has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2023 calendar year.
The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high-quality service to families and caregivers of patients receiving hospice care. The 2023 award recipients were determined by reviewing and ranking the overall Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice survey satisfaction score for more than 1,750 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.
“SHP is proud to partner with so many organizations that put a high value on providing quality patient care and we are honored to recognize the hard work and dedication of our top-performing customers with the annual SHPBest awards. These organizations deserve to be celebrated for their commitment to achieving new levels of excellence each and every year,” said Kevin Vogel, President of SHP.
“We are deeply honored to receive the 2023 SHPBest™ ‘Superior Performer’ Caregiver Satisfaction Award,” said Samantha Hopp, Director of Hospice and Palliative Care at Adoray Home Health & Hospice. “This recognition reflects our unwavering commitment to providing compassionate, high-quality care to both our patients and their families. Being ranked in the top 20% of all eligible hospice providers is a testament to the dedication and hard work of our entire team, who go above and beyond to support our community during such critical times.
This award not only validates our efforts but also inspires us to continue striving for excellence in hospice care. It highlights the importance of listening to the needs and concerns of caregivers and families, ensuring that they feel supported and valued throughout their journey with us. As we move forward, this recognition will further motivate us to enhance our services, innovate our approaches, and maintain the trust and confidence of those we serve. We are proud to make a meaningful impact in the lives of our patients and their loved ones, and we remain committed to upholding the highest standards of care.”
Read more about the SHPBest awards program, including methodology and award recipient lists at shpdata.com/hospice/shpbest-cahps-hospice.
In 1995, a group of four healthcare providers gathered to help people with life-threatening illnesses die with dignity in Western Wisconsin by creating St. Croix Valley Shared Services (dba Adoray Home Health & Hospice). Today, Adoray Home Health & Hospice is a nonprofit, community-based organization whose mission is “Partnering to Improve the Quality of Life Throughout Your Healthcare Journey Wherever You Call Home.” Adoray provides Home Health, Palliative, and Hospice care in St. Croix, Pierce, Polk, Barron, and Dunn County.
Discover how Adoray’s services can help you or your loved ones, by calling (715) 629-1888 or visiting adoray.org. Adoray Home Health & Hospice, your locally trusted partner in care since 1995.
